Transform Your IT Service Management With Jira Services Management
Jira Service Management can help streamline your ITSM and DevOps processes, leading to greater efficiencies and innovation.
Our team of Atlassian Experts is dedicated to providing tailored solutions for your service management and issue-tracking needs. Let us help you transform your processes into a cohesive and streamlined experience that meets your unique requirements.
Turn Atlassian Service Portals into Rapid Wins
Clovity’s proven implementation framework gets Jira Service Management live fast, embeds ITIL best practices from day one and delivers the visibility teams need to resolve requests sooner-without adding admin burden.
Go-Live in Weeks
Production-ready portals delivered as quickly as six weeks.
Built-In
ITIL workflows and SLA rules pre-configured-no guesswork required.
Actionable Visibility
Live dashboards and AI triage surface the highest-impact tickets.
Partnership
24 × 7 U.S. support and continuous optimization keep value growing.
From Strategy to Steady State-We’ve Got Every Step
Clovity combines Platinum Atlassian expertise with proven change-management playbooks, guiding your teams from first blueprint to continuous improvement.
Transform the Business
Align tech, people and process to measurable strategic goals.
Configure Your Toolkit
Tailored Jira, JSM, Confluence setups-ready on day one.
Integrate Systems
Seamless data flow to ERP, HR and DevSecOps pipelines.
Drive Adoption
Upskill users and leaders with targeted, role-based enablement.
Apply Best Practice
ITIL, SAFe, OKRs baked into every workflow template.
Guide the Future
24 × 7 U.S. support plus quarterly roadmap and health checks.
The Jira Service Management Advantage
Asset Management
JSM (Jira Service Management) offers a flexible and open data structure that allows teams to manage any asset with ease. With asset tracking, discovery and review functionality, they can efficiently track ownership and lifecycles and reduce costs.
Request Management
JSM is a single platform that makes it easy to manage work across teams, so your employees and customers quickly get the help they need. Requests from across the company can be viewed, managed, tracked and queued in a simple and intuitive service desk.
Incident Management
JSM features and functionality bring your development and IT operations teams together to rapidly respond to, resolve and continuously learn from incidents. Jira Service Management achieves this with clear alerting and on-call management, full control over major incident escalation, as well as detailed reporting and analytics.
Change Management
Empower your IT and Operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk. They can also leverage automation to save time on approving and deploying low-risk changes.
Key Benefits of JSM for your organization
Enhanced Service Satisfaction
Improve end-user satisfaction by reducing friction in service delivery and responding to issues with speed and accuracy.
Value Delivered Faster
Accelerate product development cycles and deliver customer value faster by leveraging agile workflows and collaboration tools.
Cost Savings and Efficiency
Cut operational costs by automating workflows, reducing downtime and optimizing resource utilization across teams.
Effective Change Management
Navigate change seamlessly with robust features to support adaptability and minimize disruptions to your business processes.
Rapid Incident Resolution
Minimize downtime and maintain productivity by addressing issues swiftly and preventing prolonged service disruptions.
Consistency Across Teams
Standardize tools and processes across teams to enable collaboration, consistency and improved communication for enhanced overall performance.
Trusted by Public-Sector Leaders
Federal agencies, states and universities rely on Clovity for secure Atlassian modernization.
