Higher education administrators wear many hats. From managing IT requests to organizing institutional knowledge, they handle an overwhelming number of responsibilities daily. This can make even the most seasoned administrators feel stretched thin. But with the right digital tools in place, the load can be significantly lightened.

Join us for a detailed exploration of how Atlassian, in collaboration with Clovity, is equipping higher education professionals with solutions to navigate these challenges. Our upcoming webinar, featuring Cameron Starman, Senior Director of Client Management, Clovity, will dive deep into how these tools can create structure and efficiency.

Let’s break down how Atlassian tools can make a difference in day-to-day campus operations and improve the overall experience for staff and administrators alike.

1. Structuring Workflows: From Chaos to Clarity

Higher education institutions run on complex workflows that involve numerous departments, approvals, and stakeholders. Without a system to manage these workflows, inefficiency creeps in.

Enter Jira Software.

• Customizable Workflows: With Jira, administrators can create workflows tailored to their unique needs. Whether it’s approving budgets, processing student applications, or planning campus events, Jira’s flexibility ensures that every step is accounted for and visible.

• Automated Processes: By automating repetitive tasks, Jira reduces manual effort and eliminates bottlenecks, allowing administrators to focus on strategic responsibilities.

• Visibility for All Stakeholders: Dashboards and reporting tools offer complete visibility, so everyone knows what’s happening and when. This eliminates the back-and-forth of emails and meetings, saving precious time.

📌 Pro Tip: Regularly review your workflows to identify areas that could benefit from additional automation or simplification.

2. Managing IT Requests with Ease

From broken projectors in lecture halls to malfunctioning printers in the library, IT requests in higher education never stop. Addressing these issues quickly is crucial to maintaining a smooth academic environment.

Jira Service Management is designed to streamline IT request handling:

• Centralized Ticketing System: All requests can be logged, tracked, and resolved from one platform. This prevents requests from slipping through the cracks and ensures timely resolutions.

• SLAs and Prioritization: Jira Service Management enables teams to set service-level agreements (SLAs) and prioritize urgent tasks, ensuring that critical issues are resolved first.

• Knowledge Base Integration: Linking to a knowledge base allows users to find solutions to common problems independently, reducing the workload on IT staff.

💡 Quick Tip: Create an intuitive, user-friendly portal for IT requests so faculty and staff can easily submit and track their concerns.

3. Breaking Down Silos with Knowledge Management

Every higher education institution faces the challenge of keeping its knowledge organized. From procedural guidelines to IT manuals and departmental FAQs, critical information is often scattered across emails, folders, and individual memories.

This is where Confluence shines.

• Centralized Knowledge Repository: Confluence serves as a single source of truth for your institution. Administrators, faculty, and staff can access updated information whenever they need it.

• Collaborative Document Editing: Teams can co-edit documents in real time, ensuring that updates are reflected immediately.

• Structured Organization: Tagging, categories, and search functionalities make it easy to locate specific documents, even in a sea of content.

🚀 Suggestion: Use Confluence to create dedicated spaces for each department, ensuring everyone has access to resources relevant to their work.

Why Choose Atlassian Tools?

Atlassian tools, supported by Clovity, offer a unique blend of customization, scalability, and ease of use. Tailored to the needs of higher education institutions, these tools ensure that administrators can focus on impactful work rather than being bogged down by inefficiencies.

With Clovity as an Atlassian Gold Solution Partner, you’ll receive expert guidance in implementing these tools, ensuring a seamless transition and optimal usage.

What You’ll Gain from the Webinar

Still on the fence about joining? Here’s what you’ll take away:

• Practical Demonstrations: See how Jira, Jira Service Management, and Confluence can address your institution’s specific challenges.

• Actionable Tips: Walk away with strategies to immediately apply in your current workflows.

• Expert Insights: Learn from industry leaders who understand the unique demands of higher education administration.

Ready to take the first step toward simplifying your campus operations? Don’t miss this opportunity to learn from the best.

📅 Event Details:

Date: Thursday, February 6, 2025

Time: 2:00 PM ET | 11:00 AM PT

Duration: 60 minutes Location: Online

You can register today and find out how Atlassian tools, implemented by Clovity, can transform the way your institution operates.

📧 Contact us at sales@clovity.com or visit 🌐 atlassian.clovity.com. Let’s make campus administration smarter, together!