Higher education institutions today face unique challenges in managing operations across IT and non-IT departments. Whether it’s onboarding students, managing facilities, or providing IT support, the need for efficient workflows has never been more critical. Enter Jira Service Management powered by AI: a tool that redefines how universities handle their operational workflows.

Here’s how Atlassian’s AI capabilities can make your campus run more smoothly while giving teams back time to focus on meaningful work.

What Is Jira Service Management for Higher Education?

Atlassian’s Jira Service Management (JSM) is an intuitive platform tailored for streamlining workflows. Designed to enhance productivity, it integrates AI features that empower teams to resolve tickets faster, optimize service desks, and even automate support queries.

For higher education institutions, JSM goes beyond IT, offering solutions for student services, academic operations, and facilities management. With Clovity, a Gold Solution Partner with Atlassian, you can customize and implement these tools to meet your institution’s unique needs.

Solving Key Challenges Across Campus

1. Student Onboarding Simplified 📋

Student onboarding often involves multiple departments, from admissions to housing. Jira Service Management’s AI-driven automations can streamline these interactions, ensuring students are onboarded efficiently and provided with resources in record time. AI-generated insights also identify potential delays, keeping your team ahead of the game.

2. Smarter Facilities Management 🛠️

Managing a university’s facilities can be complex. From maintenance requests to campus upgrades, the JSM platform, combined with AI capabilities, prioritizes tasks based on urgency. With virtual service agents, maintenance tickets can be auto-classified and assigned to the right team, ensuring timely resolutions.

3. Enhanced IT Support for Faculty and Students 💻

IT departments often juggle multiple priorities, from software issues to hardware breakdowns. JSM accelerates ticket resolution with AI-powered triaging and incident detection, ensuring issues are resolved faster without overwhelming IT teams. Features like smart triaging automatically classify incidents, while agent assignment ensures the right people handle each task.

4. Academic Scheduling Made Easy 📅

AI integrations allow administrators to plan academic schedules with ease. From faculty allocation to classroom assignments, Jira Service Management automates repetitive tasks and minimizes conflicts, ensuring schedules are efficient and optimized.

5. Research Project Tracking 🔍

Managing research projects often involves tracking grants, timelines, and deliverables. Jira Service Management’s AI capabilities enable teams to set milestones, assign tasks, and monitor progress—all while providing real-time updates to stakeholders.

AI Features That Set Jira Service Management Apart

1. Virtual Service Agent: Automates common queries and provides accurate answers from the knowledge base.
2. Smart Triaging: Automatically prioritizes and categorizes requests.
3. Incident Detection: Uses AIOps to highlight critical alerts and automate incident responses.
4. AI-Generated Summaries: Provides concise overviews of tickets for quick understanding.

These features don’t just enhance productivity—they also help universities stay ahead of operational challenges.

Practical Advice for Implementation

Start by identifying key areas where JSM can make the most impact—student services, IT, or facilities. Work with a partner like Clovity to design workflows tailored to your institution’s needs. Implement gradually, gather feedback, and adjust the setup for maximum benefit.

Take the next step toward smarter campus operations with Jira Service Management. Clovity, a Gold Solution Partner with Atlassian, is here to help. 📧 Contact us at sales@clovity.com or visit 🌐 atlassian.clovity.com for more details.